Hi,
Stage 1 : Please do all the below even if you have done some before as it is often the total
process which solves the issue.
Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab -
click Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL -
REBOOT this will refresh the default driver stack. Even if drive is not shown continue
below.
Then work your way through these - remember the drive could be bad, could have a loose
cable or slight corrosion on the contacts (usually for a laptop) and other issues.
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit
Manually try this fix if the 314060 Fixit did not work
http://www.pchell.com/hardware/cd_drive_error_code_39.shtml
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs -
a Mr Fixit
http://support.microsoft.com/kb/982116
The CD drive or the DVD drive does not work as expected on a computer that you upgraded
to Windows Vista
http://support.microsoft.com/kb/929461
When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.microsoft.com/kb/939052
Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.microsoft.com/gp/cd_dvd_drive_problems
CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows
Vista setup after booting from the DVD (AHCI)
http://support.microsoft.com/kb/952951
CD-R drive or CD-RW drive is not recognized as a recordable device
http://support.microsoft.com/kb/316529/
Hardware devices not detected or not working - A Mr Fixit
http://support.microsoft.com/gp/hardware_device_problems
Another possibility is that the cables are loose. Remove ALL power, then check cables in both
ends. Remove and replace, do not just snug. For laptops you can often clean the power and
data contacts with a pencil eraser.
Some DVD drives do not use the Windows default drivers so check with the System maker and
device maker to see if there is firmware or drivers for your drive if needed.
Stage 2 : You could have drive issues as the CD/DVD is actually 4 drives in 1 case ( CD & DVD
burn and CD and DVD read). So it is not unusual for 1 or 2 parts to not function while the others
do so properly.
Did you complete the troubleshooter for the drive that still does not work? There are some
registry entries that the troubleshooter does not fix and those 'might' be the cause.
Check with your System Maker and Device maker for both possible firmware updates and
the correct Registry entries for your drive.
These are the keys I think are the ones in question - for the CD/DVD drive sub-keys of course
as there will other sub-keys in these keys. Be sure to ask for specific keys involved as well as
the settings.
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetEnumIDE
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetHardware Profiles0001SystemCurrentControlSetEnumIDE
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}
-----------------------------------------------------------------------
You probably can find more info here and maybe even the exact registry settings for your CD/DVD
drive from someone with the same model.
Forums - a lot of real expert help
http://club.myce.com/
CD/DVD units
http://www.myce.com/storage/
Use DevManView to locate CD/DVD in registry (be careful and make a Restore Point before
changing anything) - find the device in DevManView and then Right Click on it Open in RegEdit.
DevManView - Free - an alternative to the standard Device Manager of Windows, which displays all
devices and their properties in flat table, instead of tree viewer
http://www.nirsoft.net/utils/device_manager_view.html
Hope this helps.
Greetings reasonable people. I purchased Reason 5 and Record 1.5 during the previous winter and have been enjoying using it for the last half year. After installing, I was prompted to insert the Reason 5 DVD in order to launch, though afterward it never asked me for the DVD again. I have since moved to China and did not bring my Reason 5 DVD with me. I'd been here for four months using Reason without it asking me for the DVD. Last week, as I launched Reason, I was suddenly prompted to insert the disc as well as input my Mac OS X administrator password. Can anybody help me figure out what is going on? I can have my family mail the DVD from back home but was hoping that there would be some easier solution.
cheers
When you install Adobe Creative Suite 3 or individual Creative Suite 3 applications, you get the error message: 'Some problems occurred during installation,' 'Component install failed,' and/or 'Shared components failed to install.'
These errors occur for different reasons, depending on which application you are installing. This document contains solutions that might work for all applications, but if there are links in this document to the application you are trying to install, follow those links before you try the steps in this document.
Possible reasons for these errors include, but are not limited to:
Solutions 1-4 are valid for all installation issues. The Adobe Creative Suite installer creates installer log files which can be viewed to narrow down the cause of the installation failure. After completing solution 4 please review the Adobe Creative Suite 3 installation log.
The CS5 Cleaner Tool can clean up CS3 installations, as well. For instructions, see Resolve installation problems with CS5 Cleaner Tool (cpsid_82947).
Tip: Start out at Level 2 and advance to Level 3 only if you continue to have issues installing your CS3 applications.
Note: Running this script removes folders created during the installation of CS3 applications.
To determine if the CS5 Cleaner Tool ran successfully, see Remove CS3 prereleases (kb401574).
Running the installation in a clean user environment eliminates a number of the common elements that can prevent installation issues. Unfortunately performing the following steps together does prevent you for determine which solution providing the solution. You can perform one step at a time to attempt to isolate the cause of the installation issue.
Virus-protection software exists to stop errant applications from installing on your system. If your virus-protection software believes your Adobe application is a virus, it will affect the installation, and the product will not be installed correctly. If you haven't turned your virus-protection software off before you installed, uninstall your Adobe product, disable your virus-protection software and firewall, and reinstall.
Additionally, you might experience a conflict between the Apple Bonjour service and McAfee virus-protection software. If you are running McAfee software, then disable it before you begin the installation. If the installation still produces errors, then uninstall the McAfee software, and then install the Suite or point product. If the Suite installation is successful, then reinstall your McAfee software.
The Version Cue installer installs a service called Bonjour, which searches the network for other Bonjour-enabled machines. If your firewall is unaware of this protocol and blocks it, then installation can fail. Turning off your firewall while installing prevents this from occurring.
Refer to the System Requirements information for the Creative Suite you are installing. Make sure you are installing to a hard disk that meets the minimum requirements. System requirement information is listed on the product pages on the Adobe website at http://www.adobe.com/products.
Creative Suite 3 installs fonts, and versions of some of these fonts might already be on your computer. Before it installs the fonts, the installer checks to make sure the font being installed is newer than the font already present, so an older version does not overwrite a newer version of the font. If the installer cannot read the font because it is locked or damaged, the installer fails. Refer to Adobe Creative Suite Installation log for information on locating and reading the installation log. The following is a sample from the Adobe Creative Suite Installation log:
[ 14] Fri Apr 27 14:30:08 2007 ERROR Unable to read Adobe file version for path /Library/Fonts/MinionPro-Bold.otf [ 14] Fri Apr 27 14:30:08 2007 FATAL JavaScript processing failed with error: Uncaught JavaScript exception: Unable to read Adobe file version for path /Library/Fonts/MinionPro-Bold.otf [ 14] Fri Apr 27 14:30:08 2007 DEBUG
Run the CS5 Cleaner Tool to unlock the fonts. See Solution 1: Run the CS5 Cleaner Tool. If the Cleaner Tool does not correct the problem, you can unlock system fonts on the Macintosh following the steps below.
To identify the fonts in the installation log:
Note: Fonts can become damaged, and damaged fonts also can cause this problem. If your installer log indicates a font problem, but your fonts are no locked, or if this problem still occurs after you've unlocked them, then move the font(s) specified in the log to the desktop or a temporary folder, and reinstall.
The Adobe Captivate demonstration below illustrates how to unlock fonts.
Creative Suite 3 installer may fail if the Creative Suite 3 installer DVD is bad or damaged or if the computer drive is defective.
If your DVD is damaged or your drive is defective, the following is a sample from the Adobe Creative Suite Installation log:
[ 8] Wed May 2 10:28:26 2007 INFO Completing installation for payload at /Volumes/Adobe CS3 Design Premium/Adobe CS3 Design Premium/payloads/AdobePhotoshop10en_US/AdobePhotoshop10en_US.dmg [ 8] Wed May 2 10:28:26 2007 DEBUG InstallPayload failed.
To check the installation media:
The error, 'Unexpected directory found instead of a file or symlink at <directory name>' appears in the installation log. The installer attempting to set permissions on a symbolic link but a actual folder exists instead. Refer to Adobe Creative Suite Installation log for information on locating and reading the installation log. To solve this issue, move the unexpected folder out of its location.
The following is a sample from the Adobe Creative Suite Installation log:
[ 2] Wed May 2 09:34:02 2007 ERROR Unexpected directory found instead of a file or symlink at /Library/ColorSync/Profiles/Recommended [ 2] Wed May 2 09:34:02 2007 FATAL JavaScript processing failed with error: Uncaught JavaScript exception: Unexpected directory found instead of a file or symlink at /Library/ColorSync/Profiles/Recommended [ 2] Wed May 2 09:34:02 2007 DEBUG Rolling back prior actions..
To move the unexpected directory:
Note: Folder or directory name may vary.
The Adobe Creative Suite installation log may indicate it was unable to read or write a file to the hard disk drive. Refer to Adobe Creative Suite Installation log for additional information on locating and reading the installation log.
The following is a sample from the Adobe Creative Suite Installation log or Event Viewer:
[ 14] Mon Apr 30 04:36:23 2007 ERROR 1511 Unable to copy file from '/tmp/.tempdirXPwyR6tS/Assets/universal/Electronic/assets/River of Unreality Media/14_3-6_2_Intro_l_4.wav' to '/Applications/Adobe Soundbooth Scores/Electronic/assets/River of Unreality Media/14_3-6_2_Intro_l_4.wav' 1511 Command ARKCopyFileCommand failed. [ 14] Mon Apr 30 04:36:23 2007 FATAL JavaScript processing failed with error: Uncaught JavaScript exception: ThrowIfFalse throw [ 14] Mon Apr 30 04:36:23 2007 DEBUG
During her career she has worked with well known producers such as Brian Michael Cox, Justice League, Tha Corna Boyz, Robin Thicke, & Co-Stars. Tynisha keli yes music.
The Adobe Captivate demonstration below illustrates how to update the user privileges to files.
If none of the solutions allow you to install Creative Suite 3, contact Adobe Technical Support. You may be asked to send your installer log file to support. Refer to Adobe Creative Suite Installation log for additional information about the location of the log.
The Adobe Creative Suite installer log is the tool that may help you to determine the cause of the problem.
The Creative Suite 3 installer log contains verbose messages on why the installation failed (or succeeded). Reading and understanding the log will help you diagnose the problem faster. Installer information is added to the logs you currently have on your computer; which means a new log file is not created each time you install.
The log file is archived using a compression utility called gzip, and consequently has a .gz file extension. To uncompress the file, double-click on the .gz file. Mac OS X will automatically uncompress the file.
The log file for Creative Suite 3 Design Premium, as an example, is: Adobe Creative suite 3 Design Premium 1.0.log.gz
Depending on the application you install, there might be two log files whose names are slightly different. You may need to look in both log files to find your data, so do not delete either file. For example, Photoshop CS3 has two log files:
Logs are located in the /Library/Logs/Adobe/Installers folder.
Note: Do NOT review the logs under your user name, for example: [Username]/Library/Logs/Adobe/Installers.
Search the log file(s) for the following keywords: FATAL, DEBUG, and ERROR.
See Troubleshoot installation with install logs | CS3, CS4 (kb400593) for additional information.
Occasionally, a user account can become corrupted and prevent the installer from accessing or creating the necessary files and folders. Create a new account, log in to the new account, and then try to install or run the Adobe application.
Note: If some settings are dimmed, click the lock icon in the lower-left corner of the window and type an administrator name and password.
The Adobe Captivate demonstration below illustrates how to create a new administrator account.
Starting up in Safe Boot does the following to assist troubleshooting your computer:
Shut down the computer and startup in Safe Boot:
Note: Press the left Shift key as soon as possible after the startup tone but not before.
First Aid is a utility included in Mac OS X for checking and repairing file system errors. This utility can repair a number of common file system and permissions issues. You can run disk utilities to verify the integrity of the hard disk drive. Damaged sectors, cross-linked files, or other file corruptions can cause installation failures. Run these utilities to help correct problems with the hard disk or identify issues.
To launch First Aid:
The Adobe Captivate demonstration below illustrates how to repair disk permissions using Disk Utility.
Some system components--for example, device drivers and virus protection utilities--can conflict with the Adobe Creative Suite 3 installer and result in an incomplete or failed installation. To prevent these conflicts, install Adobe Creative Suite from the desktop.
To copy the Creative Suite 3 install files to the desktop:
Suite version | Installation folder |
Design Standard | Adobe Creative Suite 3 Design Standard |
Design Premium | Adobe Creative Suite 3 Design Premium |
Web Standard | Adobe Creative Suite 3 Web Standard |
Web Premium | Adobe Creative Suite 3 Web Premium |
Production Premium | Adobe Creative Suite 3 Production Premium |
Master Collection | Adobe Creative Suite 3 Master Collection |
Note: If you are installing Production Premium or Master Collection you should not copy the install files for OnLocation CS3 as it uses a separate installer.
kb401528: Error 'Licensing for this product has stopped working' when you start any Adobe Creative Suite 3 application
kb401401: Error 'Some problems occurred during installation', 'Component install failed', or 'Shared components failed to install' (Adobe Creative Suite 3)
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